ATTENTION: TRADE & SERVICE BUSINESS OWNERS

Get More Jobs Online for $97/Month

Website. Reviews. Referrals.

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We'll answer your questions and help you decide if Vallen is the right fit for your business.

FAQ | Vallen General

What does Vallen do?

Vallen gives your business a modern website designed to help you rank on Google and AI search tools like ChatGPT, plus an automated review & referral system that helps you generate more reviews and repeat business.

What's included in my subscription

Your subscription includes:

• A professionally built Smart Website

• An automated Review & Referral System

• Website hosting

• Ongoing updates & maintenance

• Ongoing support

Everything is included for one simple monthly price

Will Vallen work for my business?

If you're a trade or service business that relies on local customers, there's a good chance it will. If you're unsure, book a free demo and we'll let you know.

How long does it take to get set up?

Most businesses are ready to launch within 7–10 days.

We start with a short demo call to walk you through the system, learn about your business, and answer any questions.

Once everything is ready, we'll schedule a short launch and handover call to show you how everything works, answer any final questions, and get you live.

Is Vallen difficult to use?

The only thing you need to do is keep your Vallen page bookmarked on your phone or computer. After each job, enter your customer's name and mobile number.

Vallen automatically requests Google reviews, follows up with customers, manages referrals and sends you text updates whenever someone takes action.

Do I need to write content for my website?

No. We'll work with you to gather the information we need and build the website for you.

Do I have to sign a contract?

No. There are no lock-in contracts. You can cancel at any time with four weeks' notice.

What happens if I cancel?

When your subscription ends, your Vallen website, business phone number, Jarvis, customer inbox and automations will be switched off.

Your Google reviews, customer contacts and conversation history remain yours. If you decide to come back in the future, we'll be happy to help get everything running again.

FAQ | Smart Website

What is a Smart Website

A Smart Website is designed to help your business rank on Google and AI search tools like ChatGPT, while making it easy for customers to contact you.

How does it help me get more work?

A better website builds trust, ranks higher in search results, and makes it easier for customers to contact your business.

Will my website rank on ChatGPT?

While nobody can guarantee recommendations in ChatGPT, your website is built using best practices that help AI search tools better understand your business.

As you continue building your online presence by collecting genuine Google reviews and keeping your website up to date, you give your business the best chance of being discovered and recommended by AI search tools over time.

How long does it take to rank on Google?

Ranking on Google takes time. Unlike paid ads, organic rankings are built gradually as Google gains confidence in your website.

We build the foundation by creating pages for your services and the areas you work in. From there, the more you use your Review & Referral System and collect genuine Google reviews, the stronger your online presence becomes.

While no one can guarantee rankings, consistently building your website and collecting more Google reviews gives your business the best chance of appearing higher in Google Search, Google Maps and AI search tools like ChatGPT.

Can I make changes to my website?

Yes. If you'd like to update photos, contact details, services or other content, simply send us an email and we'll take care of it.

Your website has been carefully designed to perform well on Google and convert visitors into customers, so we generally avoid making major design or structural changes. If you have something bigger in mind, just let us know and we'll discuss the best approach together.

What if I already have a website?

No problem.

We'll review your existing website and recommend the best approach. In some cases we'll improve your current website, and in others we'll build you a brand-new one.

Our goal is to give your business the best possible foundation for ranking on Google and AI search tools like ChatGPT.

FAQ | Review & Referral System

What is the Review & Referral System and how does it work?

You'll receive a private Review & Referral page that's only accessible to you. Simply bookmark it on your phone or computer.

After each job, enter your customer's name and mobile number and press Submit. Everything else happens automatically.

Your customer receives a review request, followed by reminders if needed. Happy customers are encouraged to leave a Google review, while unhappy customers are directed to private feedback first.

After the review sequence, they'll occasionally receive reminders about your return customer offer and referral offer.

Once you've added a customer, the system runs automatically.

How does this help me get more work?

Your previous customers are your best source of future business. They already know your work and are the most likely to leave a review, hire you again or recommend you to others.

Over time, this builds trust, strengthens your online presence and helps generate more work without spending more on advertising.

How do I use the Review & Referral System?

After each job, enter your customer's first name and mobile number, then press Submit.

Can I upload previous customers?

Yes. In fact, we recommend it.

The reviews, repeat business and referrals are often already there—you just need a system that consistently asks for them. Your previous customers are your warmest leads because they've already experienced your work.

By adding them to the system, you can turn jobs you've already completed into more Google reviews, repeat customers and referrals with almost no ongoing effort.

Many businesses generate their first batch of reviews by uploading previous customers.

Do I have to enter every customer manually?

Yes - but only once per customer.

It takes less than a minute to enter their name and mobile number. From there, the system automatically follows up for reviews, repeat business and referrals over the next 12 months.

What happens if a customer leaves a bad review?

When we send your customer a review request by text, it includes a link to leave a Google review. When they click the link, they're first taken to a simple page where they're asked to rate their experience.

If they choose 4 or 5 stars, they're taken straight to your Google review page to leave a review. If they choose 3 stars or below, they're taken to a private feedback form instead.

This helps protect your online reputation.

What offer should I give my customers?

During onboarding, we'll help you choose a simple return customer offer that suits your business. Most businesses choose something like "10% off your next job with us".

How do Google reviews help my business?

Google reviews are one of the first things potential customers look at when deciding who to hire. More reviews and a higher rating build trust, making people more likely to choose your business over a competitor.

They also help improve your visibility in Google Search and Google Maps, making it easier for people to find you when they're looking for your services.

The more genuine reviews you earn, the stronger your online reputation becomes and the easier it is for new customers to choose you.

Will this annoy my customers?

The system is designed to avoid that. Customers receive a maximum of four review requests, which stop as soon as they leave a review. After that, they'll only receive one friendly message every 2–3 months with your return customer offer. Customers also have the option to opt out of future messages at any time, helping keep the follow-up helpful rather than intrusive.

How does this pay for itself?

One extra job can easily cover the monthly cost. More Google reviews help you win more work, while repeat customer and referral reminders help generate business from customers you've already paid to acquire. Over time, the system helps you generate more enquiries without relying as heavily on paid advertising.

Who's This Perfect For

Landscapers

Plumbers

Electricians

Roofers

Painters

Carpenters

Fencers

Pool Servicing

Pest Control

Pressure Washing

Tree Loppers

Commercial Cleaners

NOT LISTED? IF YOU RUN A TRADE OR SERVICE BUSINESS, VALLEN IS BUILT FOR YOU.

FOUNDER & CEO

Christian

I built Vallen to help trade and service businesses win more work with two things that matter most: a website that converts and an automated review & referral system.

More trust. More referrals. More repeat customers. Less admin.

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